Frequently Asked Questions about Vprogifts

Orders and Payment

I did not receive an order email confirmation or a tracking link. What should I do?

We sincerely apologize for any inconvenience caused by the lack of receiving an order email confirmation or tracking link. We understand how important it is to have this information to track your purchase and stay updated on its status. To help resolve this matter, we recommend the following steps:

Check Your Email: Please take a moment to re-check your email inbox, as well as your SPAM/JUNK folders. Sometimes, automated order notifications might mistakenly end up in these folders.

Contact Customer Support: If you have thoroughly checked your email and still cannot find any missing order notifications, we encourage you to reach out to our dedicated customer support team. They are here to assist you and provide all the necessary information about your order. Feel free to share your concerns, and they will promptly address them.

To contact our customer support team, kindly email us at [email protected]. Please include relevant details, such as your name, order number (if available), and a brief description of the issue you are experiencing. Our team is eager to respond quickly and help resolve the matter to your satisfaction.

At Vprogifts, we value your satisfaction and strive to offer a positive shopping experience. We apologize for any inconvenience you may have encountered and truly appreciate your understanding and patience as we work to rectify the situation promptly.

Once again, we sincerely apologize for any inconvenience caused and sincerely thank you for your cooperation. Your trust and support are essential to us, and we will do everything we can to ensure your shopping experience with us is enjoyable and stress-free.

I have an incorrect item in my order, what should I do?

Yes, if you need to make changes or amendments to your order, please contact our Customer Care team as soon as possible. You can reach out to them by sending an email to [email protected]. Remember to provide the following information in your email:

  1. Order Number: Include the unique order number associated with the purchase you wish to amend. This will help our team locate your order quickly and efficiently.

  2. Requested Amendments: Clearly state the specific changes you would like to make to your order. Whether it’s updating the item, quantity, shipping address, or any other details, please provide all the necessary information.

Our Customer Care team will do their best to accommodate your request, but please keep in mind that order amendments may not always be possible, especially if the order has already been processed or shipped. However, they will assist you to the best of their abilities and inform you about the available options.

If you have any urgent amendments, we recommend reaching out to our Customer Care team as soon as possible to increase the likelihood of making the desired changes.

Thank you for choosing Vprogifts.com, and we appreciate your understanding. We are committed to providing exceptional customer service and ensuring your satisfaction with your shopping experience. Feel free to contact us if you have any further questions or concerns.

Can I amend my order with you after I have placed it?

Thank you for your order at Vprogifts.com. We understand that sometimes changes may be needed after completing your purchase. If you wish to make any amendments to your order, please keep in mind that you have up to 24 hours from the time your order is completed to do so.

To request changes to your order, please contact our Customer Care team promptly through email at [email protected]. Include the following information in your email:

  1. Order Number: Provide the unique order number associated with your purchase. This will help us locate your order quickly.

  2. Requested Amendments: Clearly state the specific changes you would like to make to your order, such as updating items, quantities, or shipping information.

Please note that after the 24-hour period has passed, it may no longer be possible for us or our Customer Care team to make changes to your order. We process orders efficiently to ensure timely delivery, and after the initial 24 hours, the order may have already entered the processing or shipping stage.

We encourage you to act promptly and contact our Customer Care team as soon as possible if you need any adjustments to your order. Our team will do their best to assist you within the given timeframe.

Thank you for choosing Vprogifts.com, and we appreciate your understanding of our amendment policy. If you have any further questions or require assistance, please don’t hesitate to reach out to our Customer Care team. We are dedicated to providing the best possible service and ensuring your satisfaction with your shopping experience.

Can I cancel my order with you after I have placed it?

Thank you for placing your order at Vprogifts.com. We understand that circumstances may change, and you might need to cancel your order. To do so, please be aware that you have up to 24 hours from the time your order is completed to request a cancellation via email.

To proceed with the cancellation of your order, please contact our Customer Care team immediately through email at [email protected]. In your email, include the following information:

  1. Order Number: Provide the unique order number associated with your purchase. This will help us identify your order promptly.

  2. Request for Cancellation: Clearly state your request to cancel the order within the 24-hour timeframe.

Once your cancellation request is received and confirmed within the 24-hour period, we will initiate the refund process for the amount you paid through PayPal. You can expect the refund to be processed within 5 working days.

If the 24-hour period has passed, it will no longer be possible for us or our Customer Care team to cancel the order. At this point, the order might have already entered the processing or shipping stage. If you still wish to return your order after it has been shipped, you can refer to our Shipping and Return policy for further information on how to proceed.

We appreciate your understanding of our cancellation policy, and we are committed to providing excellent customer service. If you have any more questions or need assistance, please feel free to contact our Customer Care team. We are here to ensure your satisfaction and provide a seamless shopping experience at Vprogifts.com.

Shipping and Delivery

What do I do if I receive a faulty item in my order?

We apologize for any inconvenience caused by receiving an incorrect item. Our Customer Care team is here to assist you promptly and resolve this issue. To get the matter sorted out immediately, please provide our Customer Care team with the following information:

  1. Order Number: Please provide the unique order number associated with the purchase containing the incorrect item. This will help our team locate your order quickly and efficiently.

  2. Incorrect Item Details: Include the name and photo of the incorrect product you received. Providing this information will help our team identify the problem accurately and take immediate action.

To contact our Customer Care team, please use the following email address: [email protected]. You can also attach the photo of the incorrect item to your email for better assistance.

Our team is committed to addressing any issues with incorrect items right away and ensuring your complete satisfaction. We apologize for any inconvenience this may have caused and appreciate your cooperation in reaching out to us. Thank you for bringing this to our attention, and we look forward to resolving the matter promptly for you.

I am missing a product from my order, what should I do?

Thank you for your purchase at Vprogifts.com. We want to ensure that you have a smooth and pleasant shopping experience with us. Sometimes, we may send your items in separate packages to ensure a timely and efficient delivery.

To check if any of your items will be arriving separately, please review the emails we have sent regarding your order. These emails may contain information about the shipment of individual items.

If you find that an item is missing from your order, we sincerely apologize for any oversight. Please contact our Customer Care team promptly with the following information:

  1. Order Number: Kindly provide the unique order number associated with your purchase. This will help us quickly locate your order and address the issue.

  2. Missing Item Details: Include the name and item number of the missing product in your communication. This will help our team identify the missing item accurately and take immediate action to resolve the matter.

To reach our Customer Care team, please use the following email address: [email protected]. Rest assured that we will respond to your inquiry within 24 hours and work diligently to rectify the situation.

At Vprogifts.com, we are committed to providing excellent service and ensuring your satisfaction with your shopping experience. We apologize for any inconvenience this may have caused and thank you for bringing it to our attention. Your cooperation is greatly appreciated, and we look forward to resolving the matter promptly for you.

Fulfillment Errors vs. Customer Errors

Thank you for your understanding. At Vprogifts.com, we take responsibility for any errors on our part, and we will handle returns or problems that occur due to our mistake at our own expense.

However, please note that in cases where customers would like to exchange or return a product without any defects or due to a wrong size being ordered, we are unable to process exchanges, as our products are made to order. We apologize for any inconvenience this may cause.

We want to assure you that we are actively working to find a solution to this limitation. We value your support and appreciate your continuous patronage. Our commitment to providing high-quality, personalized products remains unwavering, and we will continue to explore ways to enhance our services and meet your needs better.

If you have any questions or need assistance, please do not hesitate to contact our Customer Care team. We are here to assist you and ensure that you have a pleasant shopping experience with us.

Thank you for your understanding, and we genuinely appreciate your continued support as we strive to improve and deliver the best possible service to our valued customers.

Product Care

How to wash and care for my custom printed garments?

At Vprogifts.com, we want you to enjoy your custom printed garments for as long as possible. To ensure their longevity and maintain their quality, we recommend following our care guidelines:

  1. Turn Your Clothes Inside Out: Prior to washing, turn your garments inside out. This helps protect the printed design during the washing process, keeping it looking vibrant for a longer time.

  2. Wash at a Low Temperature: Opt for a low temperature setting when washing your garments. Washing at higher temperatures can fade colors and affect the overall print quality.

  3. Use a Mild Laundry Detergent: Choose a mild laundry detergent suitable for delicate fabrics. Harsh chemicals can damage the print, so using a gentle detergent is essential for preserving the print’s integrity.

  4. Hang to Dry: For best results, hang your garments to dry. Avoid tumble drying, as it can cause shrinkage and affect the quality of the print.

  5. Iron Inside Out: If ironing is necessary, do so inside out. This protects the print from direct heat and ensures it remains vibrant and undamaged.

While we strive to provide top-notch quality, if you encounter any issues with our printed products despite following the care guidelines, please reach out to us at [email protected]. Kindly include a photo of the faulty product in your email.

For eligible cases, we may offer a replacement within 30 days of the delivery date. Please be aware that any refund or replacement requests received after the 30-day period will not be accepted.

Your satisfaction is of utmost importance to us at Vprogifts, and we want you to cherish your custom printed garments for a long time. By adhering to these care instructions, you can help maintain the product’s quality and ensure it stays as unique and beautiful as the day you received it.

If you have any further questions or concerns, please don’t hesitate to contact our customer support team. We are here to assist you and provide the support you need. Thank you for choosing Vprogifts.com, and we hope you enjoy your custom printed garments!

Time Support: Mon – Fri: 9:00 am – 5:00 pm GMT -8
Office Address: 33501 S Dixie Hwy Florida City, FL, 33034 USA
Email: [email protected]
Phone: +1 805 755 3359