Customer Service Guarantee

Introduction

Online shopping has revolutionized the way we acquire products. However, with convenience comes responsibility. Before proceeding with your order on our website, it’s vital to understand the terms and conditions that guide our transactions. These terms have been put in place to ensure a fair and equitable experience for both parties involved.

Order Adjustment and Cancellation

Once an order is finalized at the checkout, you have an 24-hour window to make any necessary adjustments. Reach out to us at [email protected] to modify your order details during this period. Failure to do so within 24 hours will lead to the order being sent for production, leaving you unable to alter or cancel it.

Here are a few important points to note:

  • Personalized items cannot be modified once the order is confirmed.
  • In the case of discounted orders, changes to color and size can’t be made without affecting the final price.
  • If changes are required after the 24-hour window, cancel the existing order and place a new one with the desired adjustments.

Time Frame for Returns

Our return policy is applicable within 30 days of the delivery process being completed. After this period, the order will be considered accepted, and reimbursement options will be limited. This time frame allows you sufficient opportunity to inspect the delivered goods and decide if they meet your expectations.

Eligibility for Return

We are committed to addressing cases where you receive the wrong, damaged, or faulty items. Here are the scenarios covered by our policy:

a. Goods Received are Wrong/Damaged/Faulty

Our guarantee extends to situations where the product:

  • Arrives damaged or shattered.
  • Differs in design, size, or material from what you ordered.
  • Does not match the description on the website.

b. Package Received is Wrong/Damaged/Faulty Due to Shipping

If the package arrives in poor condition due to shipping issues, promptly contact us. Carefully inspect the package upon receipt and reach out to us within 30 days if any issues arise.

Return Process

To initiate a return or exchange, follow these steps:

  1. Contact us at [email protected], providing order information and relevant images.
  2. If eligible, we will provide a return label via email.
  3. Pack the item securely and send it to the designated address.
  4. Follow additional instructions as needed.

Remember, returns sent without our verification are not eligible for support.

Return Cost

Return costs vary based on the reason for the return:

  • If you change your mind or the product doesn’t suit you, you’re responsible for shipping costs. Refunds in such cases won’t exceed 75% of the total purchase value.
  • If the product is defective or damaged in transit, we will resend you a new product completely free of charge.

Final Considerations

We value your satisfaction and strive to make your shopping experience exceptional. Familiarizing yourself with these terms and conditions ensures a seamless interaction with our products and services.

Frequently Asked Questions (FAQs)

1. Can I modify a personalized item after placing the order? Unfortunately, personalized items can’t be altered once the order is confirmed.

2. What if the product I receive doesn’t match the description? Our policy covers instances where the product differs from its description, ensuring you receive what you ordered.

3. How do I initiate a return? Contact us at [email protected] and provide order information, along with relevant images of the issue.

4. Who bears the cost of return shipping? The responsibility for return shipping costs depends on the reason for the return. If the product is damaged in transit, the product is different from the size and image you ordered, or the product does not match the description on the website we will refund the entire order cost and shipping fee. transfer to you. Contact us to clarify the reason for the return: [email protected]

5. What if I don’t receive a confirmation for my return request? Please wait for our email confirming the eligibility of your return before proceeding. Returns initiated without confirmation are ineligible for support.

Conclusion

In the world of online shopping, understanding the terms and conditions is as important as selecting the right product. We hope this article has shed light on the guidelines that govern your interactions with Vprogifts. Remember, your satisfaction is our priority, and we’re here to ensure a smooth and enjoyable shopping experience.

Time Support: Mon – Fri: 9:00 am – 5:00 pm GMT -8
Office Address: 33501 S Dixie Hwy Florida City, FL, 33034 USA
Email: [email protected]
Phone: +1 805 755 3359